Appointments

Booking: Appointments can be made online via our website, or in person. A secure deposit will be required to book appointments. Walk-ins are welcome but subject to availability.
Confirmation: Booking confirmation and reminder will be sent to client’s email address and phone number. Client is responsible for providing accurate contact information.
Arrival: We recommend 5-10 minutes early arrival for check-in and selecting nail colors.
Color Selection: If you are picky about choosing nail polish colors, we encourage you to arrive 30 minutes or even hours before your scheduled appointment, as long as you give yourself enough time to select your preferred color without delaying our technicians’ work and impacting our schedule with subsequent clients. “What if my appointment is at 9am but the salon is not open until then?” - Well… you know you’re even welcome to come in and look at our color samples days before your appointment. But please note, no staff will be available to give color consultation until the time of your appointment. If you’ve already spent hours or even days to go through our color options but still can’t figure out what you want…., then you’re not a fit for us and we’re not a good fit for you.

Cancellations and No-Shows

Cancellation Policy: You must cancel/reschedule at least 4 hours before your appointment, otherwise the secure deposit will become non-refundable. You can cancel using the confirmation email, by calling us, or by leaving a text message at (520) 441 1133. After cancellation is confirmed, a refund of your deposit will be issued within 1-3 business days.
No-Show Policy: When you don’t show up to your appointment without giving us any notice for the first time, we will be very worried about you. But if this happens for the second time, that means it’s become your habit and we will have to ban your account from scheduling appointments with us. You’ll still be welcome to walk in.

Late Arrivals

Clients arriving more than 10 minutes late may have their service shortened. If clients arriving more than 15 minutes late, their appointments may be canceled and the secure deposit will become non-refundable.

Age Restrictions

Nail enhancements (acrylic, hard builder gel, soft builder gel, poly gel, gel-x, dipping powder)
Gel polish
We may still refuse service to clients over 14 years old if their natural nail condition does not meet the requirements to proceed with the service. For example, we might still decline to apply acrylic on a 21-year-old client if their natural nails are damaged or too weak to support the material.

Payments

Hygiene and Safety

If you have any health concerns (e.g., infections, allergies, diabetes, etc.), please inform us prior to your appointment.
We reserve the right to refuse service if the client’s natural nail condition does not meet the requirements to proceed with the service. Examples include open wounds, inflammation, infection on a finger, a toe or natural nails that are too weak or not fully developed.
We reserve the right to refuse service if we believe the client’s condition might affect the safety of staff and other clients.
We also reserve the right to refuse service if the client is unable to cooperate by remaining stable during the service. Examples include bringing an extra guest and being overly excited or drawn into conversations, causing excessive laughing, nodding, or body movement. This increases the risk of injury as many nail tools and implements are sharp.
We do not perform ingrown toenail treatments.

Refunds

We do not offer refunds on services. If you are unsatisfied, please notify us within 48 hours so we can address your concerns.

Repairs

We do not offer free repair on regular air-dry lacquer.
If a client’s nails chip, break, or gel polish peels off, we will repair for free if the client reports the issue within 10 days after the service.
When repairing broken or chipped nails, we cannot offer changing the nail shape due to the client’s request.
When repairing peeled gel polish, we will only reapply the same nail color; the client cannot request a color change.
If a client needs repairs more than twice within 3 weeks after the service, we may refuse to provide future services, as our level may not be sufficient to meet their quality expectations.

Nail Tech Portfolios

We highly recommend clients look through each nail tech’s portfolio (gallery) before booking. Every nail tech’s work is unique, and styles may vary. What looks beautiful to 99 people might still look ugly to one. One thing we can guarantee is that all pictures posted on our website are images of real works done by our technicians.

Children, Guests and Pets

For safety and comfort, children under 12 must be supervised by an adult and cannot be left unattended. The adult who supervises children must not be receiving service. “Does this mean my sister and I can’t have our nails done at the same time if I bring in my 6 year-old child?” Yes, that means one of you must be watching, controlling, protecting the child when the other person is getting their service done. If the supervisor leaves the children unattended and we believe the children might get hurt or injured from running around, touching dangerous chemicals, tools, electricity, etc., the service will be stopped immediately and the clients together with the extra guests will be asked to leave.
Guests not receiving services are welcome. But please be courteous, because fun, exciting conversations can sometimes make our nail technicians’ job more difficult. When you’re talking, you may not notice that your head is shaking, nodding, which causes your shoulders to move, when your shoulders move, your arms and your hands move. That will increase the risk of injury as many nail tools are sharp.
No pets allowed in the salon. Service animals are welcome.

Personal Belongings

We are not responsible for lost or damaged personal items. Please keep your belongings secure.

Allergies and Sensitivities

If you have allergies or sensitivities to certain products, inform us in advance. We will do our best to accommodate your needs.

Code of Conduct

We strive to create a welcoming and respectful environment. Inappropriate behavior will not be tolerated and may result in refusal of service.